FAQ

SHIPPING & DELIVERY
 
UNITED STATES ADDRESSES

Free Shipping on all orders shipping to U.S. addresses.

Payment is due in full prior to shipment.  

Items typically ship within 5-10 days from receipt of payment. Because we are shopping for you, we do not carry inventory on hand and some items may not be readily available. If items are not available, you will be contacted and a full refund will be processed.

Shipment terms are FOB Kailua, HI.

 

Hawaii Shopper, LLC accepts no liability for damage or loss of product during shipping.

Package transit time is subject to the parcel carrier.   

Shipping insurance is not included and must be explicitly requested.*

 

*Some carriers offer limited coverage but may not cover entire shipment contents. Purchaser is responsible to explicitly request additional insurance.

NOTE: Due to the coronavirus, shipments and shipping times may be delayed.

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INTERNATIONAL ADDRESSES

We ship internationally.

Customers are responsible for all Customs import duties and/or taxes.

CANCELATIONS

Order cancelations must be received within 12 hours of placing you order.

RETURNS

All sales final. 

TRACKING YOUR ORDER

Tracking information will be provided as it becomes available.​

MONEY BACK GUARANTEE

If an item you order is no longer available, a refund for the original payment amount will be made.

You will be contacted directly regarding any refunds to be processed.

Refunds are typically processed within 10 business days.

100% SECURE ORDERING 

The Wix Stores checkout process is secured by HTTPS / TLS encryption and it is safe for your customers to purchase from your Wix site. 

TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.

 

Additionally, Wix Stores only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).

 

For more information about how payment information is encrypted and secured, please contact your chosen payment gateway. 

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PRIVACY POLICY

INFORMATION WE COLLECT

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

HOW WE COLLECT INFORMATION

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

WHY WE COLLECT INFORMATION

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

HOW WE STORE, USE, SHARE AND DISCLOSE YOUR PERSONAL INFORMATION

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

HOW WE COMMUNICATE WITH OUR SITE VISITORS

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

HOW TO WITHDRAW YOUR CONSENT

If you don’t want us to process your data anymore, please contact us at MYHAWAIISHOPPER@GMAIL.COM or send us mail to: PO BOX 64, KAILUA, HI 96734

UPDATES TO PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at MYHAWAIISHOPPER@GMAIL.COM or send us mail to: PO BOX 64, KAILUA, HI 96734